Last updated: August 20, 2026
Bondi AI (“we,” “us,” or “our”) operates the AI phone and messaging front-desk service used by Signature Equine Hospital and other clients. This page contains our Privacy Policy and the Terms & Conditions of our SMS text-messaging program. By providing your mobile number or using our services, you agree to this policy.
Privacy Policy
Information we collect
- Contact information you provide when you call, schedule an appointment, complete an intake or consent form, or contact us — including your name, mobile phone number, and email address.
- Message and call content needed to schedule appointments, deliver verification codes, send reminders and notifications, and route urgent matters to staff.
- Basic technical data (such as message delivery status) from our communications providers.
How we use your information
We use your information only to operate the service you or the clinic requested: to confirm and remind you of appointments, send one-time verification passcodes, deliver time-sensitive clinical or on-call notifications, respond to your inquiries, and maintain records of these communications. We do not use your information for third-party marketing.
How we share information
We share information only with service providers who help us deliver the service (for example, our telephony and messaging provider and our database host), and only as needed to operate the service, under confidentiality obligations. We may disclose information if required by law. We do not sell your personal information.
No sharing of mobile opt-in data. Mobile information and text-messaging opt-in / consent data will not be shared with any third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data retention
We retain communications and related records for as long as needed to provide the service and to meet legal, clinical-recordkeeping, and operational requirements, after which they are deleted or de-identified.
Your choices
You can opt out of text messages at any time by replying STOP. You may request access to or deletion of your information by contacting us at the address below, subject to legal and recordkeeping obligations.
SMS Terms & Conditions
Program description
When you provide your mobile number and consent, you may receive SMS text messages related to: appointment and callback confirmations and reminders, one-time verification passcodes, and time-sensitive clinical or on-call notifications. This is a transactional program; we do not send marketing texts.
How to opt in
You opt in by providing your mobile number and agreeing to receive texts when you schedule an appointment or call Signature Equine Hospital, or when completing a new-client intake and consent form at the clinic. Consent to receive text messages is not a condition of any purchase or service.
Message frequency
Message frequency varies based on your interactions with the clinic (for example, appointment activity or verification requests).
Cost
Message and data rates may apply, according to your mobile carrier’s plan.
How to opt out
You can cancel the Program at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation and you will not receive further messages unless you re-enroll (for example, by replying START).
Help
For help, reply HELP to any message, call (817) 632-4221, or email support@theroy.ai.
Carriers
Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
Contact us
Bondi AI
Email: privacy@theroy.ai
Phone: (817) 632-4221